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Frequently Asked Questions
Please see below for answers to common questions from customers
The Lab-Grown Diamond
What are lab-grown diamonds?
Lab-grown diamonds are real diamonds created in a controlled laboratory setting. They share the same physical, chemical, and optical properties as mined diamonds, making them indistinguishable to the naked eye.
Are lab-grown diamonds real diamonds?
Absolutely. Lab-grown diamonds have the same hardness, brilliance, and composition as mined diamonds. They are not fake or synthetic — they are genuine diamonds.
How are lab-grown diamonds made?
Lab diamonds are created using advanced technology — either High Pressure-High Temperature (HPHT) or Chemical Vapour Deposition (CVD). Both methods replicate the natural processes that form diamonds in the earth.
How long does it take to create a lab-grown diamond?
It typically takes 2 to 6 weeks to grow a lab diamond, compared to the billions of years required for natural diamond formation.
What's the difference between lab-grown diamonds and simulants like moissanite?
Lab-grown diamonds are real diamonds. Simulants such as moissanite or cubic zirconia are alternative materials that mimic a diamond's appearance but lack its physical properties and durability.
Can jewellers tell the difference between lab-grown and natural diamonds?
Only trained gemologists using advanced equipment can distinguish between lab-grown and natural diamonds. To the naked eye, they are identical.
Ethics & Sustainability
Are lab-grown diamonds ethical?
Lab-grown diamonds avoid the environmental and social challenges often associated with diamond mining. They are a responsible choice for buyers who care about where their jewellery comes from.
Are lab-grown diamonds better for the environment?
Creating lab-grown diamonds has a lower environmental impact compared to mining, using fewer natural resources and producing less waste.
Quality & Certification
Can lab-grown diamonds be certified?
Yes. Lab-grown diamonds are certified by reputable gemological institutes including IGI, GIA, and AGS. Certifications assess quality across the 4Cs: cut, clarity, colour, and carat weight.
How important is certification at Futurae?(FOR APRIL TO CONFIRM)
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Where do you source your diamonds? (APRIL TO CONFIRM)
We source from Italy, Sweden, the United States of America, India, and China.
Value & Pricing
Are lab-grown diamonds cheaper than natural diamonds?
Lab-grown diamonds typically cost 15% to 30% less than mined diamonds, offering exceptional value while maintaining the same quality and beauty.
Will lab-grown diamonds hold their value?
All diamonds — natural or lab-grown — fluctuate in value over time depending on market demand. Lab-grown diamonds are a newer category, and their resale market is still evolving. We recommend purchasing for the meaning and beauty of the piece, rather than as a financial investment.
Consultation & the Buying Process
What happens at a consultation? (FOR APRIL TO CONFIRM)
suggest covering: what's discussed, how long it takes, no-pressure tone. Approved copy direction: "In our Bangalow studio, you'll see the stones in person — no pressure, just clarity."
Do I need an appointment to visit the studio?(FOR APRIL TO CONFIRM)
Do I need an appointment to visit the studio?
Futurae operates by appointment. (FOR APRIL TO CONFIRM — is walk-in ever possible?)
Can I do a virtual consultation?
Yes. We offer virtual consultations via Video Call for clients who prefer to connect from home. Learn more here.
Do I need to know what I want before booking?(FOR APRIL TO CONFIRM)
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Engagement Rings & Bespoke
Can I design a custom engagement ring?(FOR APRIL TO CONFIRM)
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What if I need help choosing?(FOR APRIL TO CONFIRM)
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Shipping & Delivery
How long will my order take?
Custom pieces typically take 4–6 weeks.
How is jewellery packaged and delivered?(FOR APRIL TO CONFIRM)
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Do you ship internationally?(FOR APRIL TO CONFIRM)
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Care & Warranty
How do I clean my lab-grown diamond jewellery?
Lab-grown diamonds can be cleaned with warm water, mild dish soap, and a soft-bristled brush. Professional cleaning is also recommended for maintaining brilliance over time.
Do you offer a warranty?
Yes. Futurae Diamonds provides a three-year warranty against manufacturing defects. Complimentary resizing is included within the first year of purchase. For full details, (FOR APRIL TO CONFIRM — link to warranty page once live).
Returns & Resizing
What is your returns policy?(FOR APRIL TO CONFIRM)
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Can my ring be resized after purchase?
Complimentary resizing is available within the first year of purchase.
Still have questions? Contact us here. We're happy to help!