Bespoke Custom Orders Terms & Conditions

Quotation valid for 14 days only.

Deposits for custom orders are strictly non-refundable due to costs of materials outlaid. The deposit amount for a standard custom ring is 50%, and for a special or ‘urgent’ order is 100%. Final payment is due prior to collection/delivery.

Once the deposit is received, your custom-made jewellery can take approximately 30 to 40 business days to complete.

Once the deposit has been made, as a Futurae customer, you will receive a custom CAD design to approve. Approval must be received prior to the ring being cast and set.

Please choose carefully when purchasing a custom-designed piece of jewellery. All custom jewellery is made to order and cannot be returned or refunded.

Futurae Diamonds will resize your engagement ring free of charge should the sizing not be accurate at the time of collection. You will also be entitled to another complimentary resizing within a 12-month period from the collection date.

If approved, an email confirmation of the quotation must be sent to hello@futuraediamonds.com to proceed, and deposit payment details will be provided.