Shipping policy
Online orders are processed Monday through Friday AEST, excluding weekends and public holidays. Production times are specified at the time of purchase and start the first business day after your purchase.
An automated email notification will be sent to you; providing a tracking number so you can track your delivery.
Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with a photo ID.
Please ensure the details provided at checkout are accurate, as Futurae Diamonds cannot be held liable for incorrect deliveries due to input errors. Our shipping providers are trusted services, and as such Futurae Diamonds will not refund or replace orders that have been scanned as delivered.
For Addresses Within Australia
Australia Post Express Service (with tracking).
Delivers within 1-3 business days depending on location.
For Addresses Outside of Australia
Futurae Diamonds uses DHL Express Service and delivery is within 1-7 business days depending on location.
Cost of Shipping
The cost for postage, payable at checkout is $25 AUD (or as otherwise stated) depending on location. It is complimentary for all orders over $500, with duties and taxes calculable and payable at checkout. Please note, that duties and taxes are respective to your order value and destination country.
We Deliver to the Below Countries
Australia, Austria, Belgium, Canada, China, Croatia, Cyprus, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Portugal, Qatar, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam.
Repair Shipping and Costs
All Futurae Diamonds products come with a voluntary manufacturer’s three-year warranty for rings, and a one-year warranty for all other fine jewellery.
If your item is deemed as a manufacturing fault, the return shipping cost could be refunded by Futurae Diamonds. Futurae Diamonds reserves the right to recover all shipping costs if your piece is deemed as wear and tear within the manufacturing warranty period.
Outside our manufacturer’s warranty, it is at the client’s expense to safely return piece(s) to Futurae Diamonds. Return shipping costs will be added to your repair invoice and payment is required prior to repairing your item.
Domestic repairs will incur a flat rate fee of $13 AUD. For international customers please contact us at hello@futuraediamonds.com for a quote. The return shipping costs are respective to your destination country. The cost will be stated on your repair invoice and additional duties and taxes may be calculable and payable at checkout.
Order Cancellations
Made To Order Products
Futurae Diamonds does not issue refunds for change of mind or incorrect purchases.
Ready To Ship
Due to the nature and turnaround time of our ready-to-ship service, orders cannot be cancelled or changed.
Bespoke
All bespoke orders including but not limited to custom Necklaces, Bracelets, Earrings, Earrings, and Engagement Rings cannot be cancelled or changed due to the extensive production process.
There is no refund for earrings, resized rings (whether resized as part of the purchase or after purchase), engraved items, or special, custom or made-to-order items.
Return Shipping
Futurae Diamonds does not accept returns if products;
- are not returned in their original condition or packaging
- are returned outside of the specified return timeframe
- are of a bespoke nature
Futurae Diamonds reserve the right to return the piece(s) to the sender, should any of the above occur. Products purchased during archive sale may not be returned unless deemed faulty in accordance with Australian Consumer Law.
Repair Return
If you are returning an item for repair, please contact us at hello@futuraediamonds.com.
Your item(s) must be returned in their original or similar protective packaging, carefully secured to avoid damage in transit.
Please note if the item(s) arrives in a condition that does not reflect our requirements, the repair will not be accepted and returned to you at your own expense.
Warranty Policy
All Futurae Diamonds products come with a voluntary manufacturer’s warranty. In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law. Please find the terms of Futurae Diamond’s current warranty and refund policy here, and your rights under the Australian Consumer Law below.
Your Rights Under Australian Consumer Law
You have the protection of consumer guarantees under the Australian Consumer Law. (Note: The general comments below are not a comprehensive or exhaustive summary of the Australian Consumer Law.)
Relevantly, the Australian Consumer Law contains certain statutory automatic guarantees (consumer guarantees) which provide you with a basic guaranteed/automatic level of protection when you purchase Futurae Diamond jewellery in Australia. For example, there is a consumer guarantee that our jewellery is of acceptable quality (that is, free from defects, safe, durable, acceptable in appearance/finish, and fit for wearing based on what a reasonable consumer would regard as acceptable given the type of goods, price of goods (if relevant), description/statements on packaging/labels, statements made by supplier/manufacturer about the goods and other relevant circumstances).
If your Futurae Diamonds jewellery fails to comply with the applicable consumer guarantees you are entitled to certain remedies under the Australian Consumer Law. In accordance with the applicable provisions of the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Note: “major failure” has a specific meaning under the Australian Consumer Law.
Full details of your consumer rights may be found at www.consumerlaw.gov.au.
